PRIVACY POLICY

1 Collection of Personal Data

We collect personal data that you provide when using our services, including:

• Name and contact information (phone number and/ or email address);
• Payment details for transactions;
• Location data (for navigation to the Jibusti stations);
• Device information (to improve app functionality).

2 Purpose of Data Collection

Your personal data is collected for the following purposes:

• To facilitate power bank rentals and transactions;
• To improve our services and provide customer support;
• To detect fraud, misuse, or unauthorized access to our services;
• To comply with legal and regulatory requirements.

3 Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share data with:

• Payment providers to process transactions;
• Government authorities when required by law;
• Service providers that help maintain our platform, under strict confidentiality agreements.

4 Data Security Measures

• We implement strong security measures to protect personal data from unauthorized access, loss, or misuse;
• These measures include encryption, secure servers, and access control mechanisms;
• Users are responsible for keeping their account login details confidential;
• Multi-Factor Authentication (MFA) is used for all user login events.

5 Legal Basis for Processing Data (Tanzania Personal Data Protection Act, 2022)

We process personal data in compliance with the Tanzania Personal Data Protection Act, 2022. Our legal basis for processing includes:

• User consent for collecting and processing data;
• Service provision and payment processing;
• Legal compliance whenever required by authorities;
• Legitimate business interests including but not limited to, fraud prevention and service improvement.

6 User Rights Under the Tanzania Personal Data Protection Act, 2022

As per the Tanzania Personal Data Protection Act, 2022, users have the right to:

• Request access to personal data we hold about them;
• Request correction or deletion of incorrect or unnecessary data;
• Object to data processing based on legitimate grounds;
• Withdraw consent where data processing is based on consent.

7 Data Retention Policy

We retain personal data only for as long as necessary to provide services or as required by law. After the retention period, personal data is securely deleted or anonymized.

8 Cookies and Tracking Technologies

Our mobile application may use cookies or similar technologies to enhance the user experience. Users can manage cookie preferences through their device settings.

9 International Data Transfers

If data is transferred outside Tanzania, we ensure compliance with international data protection standards. Data transfers are made to countries with adequate data protection laws or under legally approved safeguards.

10 Amendments to this Policy

• We may update this Privacy Policy from time to time.
• Users will be notified of significant changes via the app or email.

11 Contact Information

For any privacy-related concerns, users can contact us at: